Tesla loses its head of service in North America

Any insights as to the reason for the departure?

They had one? EDIT: Ok, now it makes sense. Piero Landolfi was the head of the service. His last name reflected approach to the service really well - just send it to landfill.

Tesla’s director of service for the North American market announced that he left the automaker after almost 9 years. The talent exodus continues at Tesla. Since a wave of mass layoffs last year, Tesla has been experiencing a talent exodus. Here is just a short list of Tesla execs who left the company this year: David Imai: Director of Design; departed February 2025 David Lau: VP of Software Engineering; departed April 2025 Mark Westfall: Head of Mechanical Engineering (Tesla Energy); departed April 2025 Prashant Menon: Regional Director (India); departed May 2025 Vineet Mehta: Head of Battery Architecture; departed May 2025 Omead Afshar: VP/Head of Sales and Manufacturing (North America and Europe); departed June 2025 Milan Kovac: Head of Optimus Humanoid Robot Team; departed June 2025 Jenna Ferrua: Director of HR; departed June 2025 Troy Jones: VP of Sales, Service, and Delivery (North America); departed July 2025 Pete Bannon: VP of Hardware Engineering (Chip Tech and Dojo Supercomputer); departed August 2025 Now, we need to add one more to the list: Piero Landolfi, Director of Service in North America. Landolfi announced that he was leaving Tesla on LinkedIn yesterday: After 8 3/4 years I have made the difficult decision to leave Tesla. It was hard because of the incredibly talented and passionate people that I had the privilege to work, sweat and laugh with as we were accelerating the world to sustainable energy, against all odds and in spite of what used to be the general beliefs about electric cars. It was hard because of the amazing products we build, the first principle thinking and the getting stuff done mentality that makes Tesla such an exciting place to work at. However, it is now time for my next adventure. This is the way. The executive joined Tesla in 2016 to lead technical service operations, a time when the automaker was implementing “F1-inspired fast lanes” in its service operations. He was later promoted to Director of Service for the North American market. According to his LinkedIn profile, he has joined Nimble, a robotics company serving warehouses and e-commerce, as SVP of Operations. The company includes several former Tesla veterans in its leadership. Electrek’s Take The talent bleed continues. I want to emphasize that we are only reporting on the exec levels (C-level, VPs, and directors), but there are many more people leaving in key engineering and management positions. I’m considering writing an article on those, as this talent exodus has been one of the main concerns about Tesla for a while. For the longest time, Tesla’s ability to attract top talent has been its main advantage. Looking at the comings and goings at Tesla over the last year, this is clearly not the case anymore.

My honest take: the really talented one will slowly leave. As they survey the destruction. You will get more average talent over time.

Shocking, I know lol

None offered in the article but possibly any number of: brand damage, culture (especially after so many other senior leaders left), better offer elsewhere, pushed out as a sacrificial lamb

You will get below average talent as most of the best people won't want to work with a crazy, narcissist nazi sympathizer who lies all the time and wants to overturn democracy.

Probably worth another $100-200B in market cap. Conservatively.

If only the head had a brain.

It's hard for talent to work for a company based in lies (and an a55h1e boss).

I think the Optimus project is still paused too.

As if there was any real thought to service. When problems surfaced, delays and poor design appeared as trends. Nothing was ever addressed.

Oh no, not the head of ___________, Tesla is doomed for sure this time! DOOMED I SAY 🙄 FFS there are 10 people as good if not better waiting to take his place. People come and people go, not a big deal! 😂

All of those people left and Fred predicted the end of Tesla with each one, just like he has every time anyone has left. Fred was wrong every single time.

Sanitation and waste management.

Wow, hope this doesn't affect the stellar service we've come to expect.

*The best service is no (head of North Americano) service* - Elon Musk.

And the stock is up! What a meme stock.

You can see it in their software. It’s regressing at this point.

Glass half empty all the time. Why no article on the talent they have been hiring? No one needs these uncommitted losers dragging the company down. Hardcore replacements are on the way!

It's because they replaced him with AI. Sounds bullish!

Wow the guy in charge of the Amazing service Tesla provided its customers. Not good for the company long term.

It pumped earlier today, was up 4% for awhile. Didn't catch what it closed at.

Not the Director of HR! 😦

He was not doing a good job anyway!

Wait, they had a head of service? Based on the YEARS of piss poor service I received before selling my cars, I figured no one was in charge......

Had a Tesla for quite a few years since 2017 and their service has never been their strong point. They’ve actually done more harm than good on most repairs. I really don’t know how they make money with all the remediation work they need to do.

Must have been a bad day. They probably saved $3-5m on his pay package. Stock should have jumped 4-5,000 times that.

Musk wants a dictatorship. He has one at Tesla. But people don’t enjoy working for dictators. There are many, many, MANY more appealing alternatives out there for good tech people.

Not sure if "talent" is the right word unless you are looking at his hooker skill set.

Given all the cuts in tech and poor job market for those entering, what do you recommend? The only tech jobs and almost any other fields are jobs ether selling BS or a yes person to them.

They need to lose their CEO.

Super bullish. This must mean the cars have gotten to a point where they don’t need any service! We’re going straight to $450

What? Service?

They have service ... no one said it was good 🤣

People always assume your mobbed up. It's a stereotype and it's insulting.

Did you forget the "/s" ?

Forget? No. Not use? Yes. It’s discouraged in the sub. We like to have some fun.

👌. I didn't know.

Downvotes are the measure of success. This one was pretty weak. Shoulda left out the last sentence.

Good cuz some locations are garbage.

Elon is going to need to sell Tesla. This isn't Harry Potter. The brand can be salvaged but not under Musk.

lol, Tesla is a hype company