Ugh. Cracked window. Mobile Repair?

videoguy75 | 2026-03-10 20:48 | 18 views

My new 2026 Y is in getting XPEL PPF and window tint. They just called: “Sir, our tech just closed your driver door with the window up and cracked the window and damaged upper trim; sorry.” Great. No more brand new perfect car for me. I went to the Tesla app and asked what to do. It said go to the service option on the app and it would guide me. It did a nice job. I am pleased. Interestingly, when it came to scheduling I had 5 options: mobile in 2 days; two very close dealers in 11 & 13 days; one 30 miles away in 16 days; and one 293 miles away in 16 days. Obviously I chose day after tomorrow, 7am-Noon. Will he actually do the repairs or just estimate it and then schedule one of the dealer locations? Thanks

Comments (11)

Initial_Row_6400 2026-03-10 21:17

Why are they not paying for it

videoguy75 2026-03-10 21:20

They most definitely are.

Initial_Row_6400 2026-03-10 21:22

Oh good

Positive_League_5534 2026-03-10 23:15

They'll most likely do the repair. Usually, they'll make sure they have the parts first before coming. They must already have them.

SoloPlayerSama 2026-03-11 06:31

Mobile tech will replace the window and the trim. I had both done the day after I picked up my MYP a couple of months ago. (I was cleaning the windows and forgot to lower it)

videoguy75 2026-03-11 14:21

Thanks

videoguy75 2026-03-11 14:21

What did it cost?

bdz 2026-03-11 17:49

Sorry this happened but im curious, how did they break the window by shutting the door? Was there something between the door and window? Doors get shut with the windows up all the time

videoguy75 2026-03-11 18:55

Part of the sleek styling in no upper door frame. So the window typically goes slightly down before closing then the rest of the way up behind basically the roof for a tight noise reducing desk. Want down this time.

SoloPlayerSama 2026-03-11 19:15

It was covered under warranty, but the estimate was 650ish.

StartledPelican 2026-03-12 01:12

Tesla windows slide up into the trim. If you open the door, you'll notice the window drops down an inch or two first, then when you close the door, the window slides back up into the trim. If you raise the window with the door open and then try to close the door, the window will impact the trim. If you are lucky, nothing bad happens. If you are unlucky, then something breaks.

Add comment