Delivery Day did not go as planned

Also why is the sensory issue something they would not check as part of pre-delivery inspection? When I brought this up, the sales advisor mentioned that it happened after we accepted delivery on the app.

there are checklists available for you to review online. tesla is known for minimal support and that cuts both ways - easier buying experience and minimal assistance post purchase.

Apologies for the poor experience! If they can’t fix the car’s issues within the weekend I would reject the delivery. You don’t want a brand new car with issues day one.

because this is the musk model of business. minimal QA and support.

Should be no problems ... Happens ..yep Tesla experience is very different to others. They will sort it out. Untill then you have a loaner with free supercharging to use.. pain in the back the back that they set it up as a demo and not loaner .. Get the settings set up with your account like seat settings .. netflix accounts etc and then when you jump back into your car all those settings will transfer over too ..

Is that possible? Even though we’ve accepted delivery in the app itself? We did not drive off the lot with the car though.

Also are there any freebies we can ask for due to the experience we’ve had?

I might have just now failed. Like all electronic parts, they tend to fail right away or last forever!

Sure you can ask. But I wouldn't expect much!

Did you sign the finance docs or pay for it? If so, that has the vin and it’s yours. I’m sure they’ll get it sorted. For the loaner - can you ask for the card?

All the loaners are set up with time limits. The only bad thing was that they configured the end time wrong for you.

Agreed, but still an oversight on the dealership

True, bad luck on our end I guess.

Welcome to Tesla! Where you will get shitty quality control, shitty customer service, but a kick ass car 😂

I posted about this. Tesla is selling demos or showrooms as new IF unregistered. I’m sorry but if it’s sat in the showroom for 2 months and been sat in / played with by potential customers for that length of time it’s not new. I ordered a new AWD 3 and was matched in 2 weeks; the delivery advisor in his discussion to me said it had been in the showroom in Tottenham which rang alarm bells…. LONG story short; I cancelled and re ordered. I saw the car the next day back on inventory as new

Ours had the plastic on everything and less than 10 miles so I’m not sure if that’s the case?

I would have taken an Uber home with the groceries and told them to go pick up the demo. It's their problem.

Sigh lol

That’s a bummer

Yeah we did sign everything and accepted delivery, it wasn’t until we were testing self drive that the sensory issues occurred

As a former advisor, you can request a manager to talk about this. It is IN very extreme cases they will undue the delivery. (Or at least it was when I previously worked there)

I don’t know if this would qualify as extreme unfortunately:/ Do you know what freebies Tesla advisors are allowed to offer for a crappy experience or is it close to none?

What would you be expecting anyways?

Maybe a few months of free FSD

Not a lot to offer. Feel free to PM me if you have any questions.

Yes, I got a free month of FSD for a complaint I had about delivery day

As far as I know, this isn't unique to Tesla. This is how the law is written in the US. The exact details vary from state to state, but as long as a vehicle has never been registered to an individual, then it can still be classified as "new".

My car had an issue with one of the rear doors. Door would not close and kept opening. Took about 8 hours for them to fix it. They gave it back to me twice with the door still having issues. It took two more service appointment to finally fix it. They were very apologetic and paid for meals at local restaurants while I waited. No issues since that was resolved and I have absolutely no regret buying the car.

Who did you complain to?

Lucky you - I was told I could not open the door to look inside, let alone drive my $125k Model X upon pickup. It was take it or leave it. Such assholes.

When I picked mine up years ago they issued me the wrong one lol. They even manually checked the VIN. I only realized because it was fully charged but showing only like 260 miles which was an SR.

Omgggggg lol what ended up happening then?

Omg what’d you end up doing?

My actual car was there, but clearly not prepped. They do rushed it and there was a bunch of like sticky plastic marks all over the rear seats. I made them fix it while I waited. Twice.

This is how most car sales work though. Any other place you buy a car, it’s been on the lot and most likely driven by other prospective buyers. Maybe not as common for Teslas but it’s the industry norm

That's not unique to Tesla. Legacy dealerships do this regularly, oftentimes the manager or principal will use a vehicle as a demo for months and put thousands of miles on it, then sell it as a new car. A new car is one that has not been sold at retail to an individual. At least Tesla applies a discount for demo and showroom vehicles sold as new - legacy dealers oftentimes still sell at or above MSRP.

That sucks. At least it's just a switch or sensor and not something crucial to the car's performance down the road. I would let them fix it and enjoy the loaner in the meantime.

True! It could have been worse forsure

Omgggg but yay glad you have no regrets!

Begs the question - why the delivery process does not include a 30 minute test drive (configure it as a demo vehicle) prior to official hand over. I bought my MYLR HW4 used from the first owner who let me drive it around for 30 minutes to check everything out before agreeing to buy. Knock on wood … all is well.

Begs the question - why the delivery process does not include a 30 minute test drive (configure it as a demo vehicle) prior to official hand over. I bought my MYLR HW4 used from the first owner who let me drive it around for 30 minutes to check everything out before agreeing to buy. Knock on wood … all is well.

If they do the process well, they test everything, do a view of the entire car, and also drive it around the site.  That’s what I used to do before I’d even deliver a car. Never had anyone undue a delivery from me. Or reject the car. I wouldn’t allow it to reach the point prior

Tesla has offloaded QA to the end user because the best process is no process.

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HAHHAHAAHA love that

Hopefully you can milk em for something, your situation is way worse than mine plus we pay a lot of money for these cars. Not saying we’re entitled to anything but common courtesy from them ya know haha

Yeah seems like a miss on the inspection, even though we keep being told the sensor went out after we clicked “accept delivery” which doesn’t make sense lol

They really ought to call it Pickup Day. Amazon delivers. DoorDash delivers. UPS delivers. Tesla does not.

Funny how they did that autonomous delivery one time in Texas, just to say they did, and then haven't done it since (to my knowledge). That said, I did have my vehicle delivered to me, but it was an underwhelming experience, arrived at nearly midnight after waiting all day, and the car was dirty, with paint defects.

That sensor issue is so common. I had after 2 months of ownership, they replaced the sensor in 15 minutes. But the issue happened on weekend and not able to use the car until the mobile service appointment which they arranged on Tuesday.

My delivery day in Savannah, GA was at an old “other” dealership repurposed to Tesla. No way to inspect the car under cover and it was pouring rain. The delivery person held an umbrella for me. People were nice, facility sucked. How can you assess the paint in the pouring rain? check out the inside without getting muck all in the car? Place is WAY too small…the entire lot is crammed full of new cars awaiting delivery. Almost no customer parking. Ridiculous AND it is 4 hours away from me in SC (where they have no dealerships due to some state law). Won’t even consider going back there if the car needs anything.

Damn that would have been instant no from me dawg no matter how excited I was

Ah okay - did you experience any issues after they replaced the sensor or has it been fine since?

Also I just remembered the advisor helping us in store said “this is only my 2nd time seeing this issue since I’ve been here for 8 years” which is so interesting because I’m seeing online everywhere that this is a common Tesla issue. Something isn’t adding up lol

All good so far. It's been one week after replacement.

Giving them the benefit of the doubt, I'm assuming they meant on a brand new vehicle (at delivery). Sales advisors generally don't see vehicles coming in for service.

Check everything, including frunk and trunk. Check the trim inside and outside of the car for build quality

My service center is always so stingy with giving out a key card. They always act like it’s such a hassle to “go look” for one. Yet they can only give one tesla acct access to a loaner. So yes, give me a key card as the second driver