Warranty Claim denied

https://sh.reddit.com/mod/teslamotors/wiki/teslachargingrecommendationsbatteryhistory *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TeslaLounge) if you have any questions or concerns.*

Sorry but you're shit outta luck on this one. I'd deny a warranty claim too. A 3 year old cable with damage typical of stress on the cable, that's not a manufacturing defect.

I’m surprise that it still has a warranty. But it does look like wear and tear . I still have mine from 2022. Still in good condition even though I throw it everywhere. I do not think it’s a manufacturer defect. I would just suck it up and buy another one

Can you push it back in? It looks like it is just a snug fit

What kinda jock rider we got here?

Can I downvote harder? A charging cable should be able to withstand daily use for many years. "Typical stress" yeah it needs to withstand that.

Wall connectors have 4 year warranty on them. I had a gen 2 that failed at 3 yrs 10 months and they gave me a gen 3!

A rational one? You can't use something for 3 years and then just expect a free replacement.

Oh interesting. Didn’t know that .

Strange. I have a wall connector I’ve been running for 4 years now and I abuse tf out of it. Almost never hung up, left outside etc, and no issues like this.

I'd expect it to last longer than 3 years, but that's just me.

Just put electrical tape around it no big deal

It is 3 years but it looks like the cable jacket slipped off the crimp since it looks like a clean break. I'm no plastics engineer, but Tesla shouldve made the two materials join with a proper joint?

You can, but if it is like mine with the same issue it will eventually work itself out again. The rubber boot that connects to the handle twists on and off. Twist it off, push the rubber sheathing as far into the handle as you can and then twist the boot back on. It should hold for a bit, but not forever.

Have we really approached the point where products can't be expected to last more than three or so years? This probably explains why the manager at my closest Service Center got offended when I lamented that my (bought new) 23 MYP isn't holding up as well as my old 91 Jeep did, at least in terms of the interior. We had refrigerators that lasted decades; now we can't expect an oversized extension cord to last more than 3 years.

The charging handle looks beat up and scratched. Not surprised they denied a warranty claim..

Do you have tesla insurance? Cos i have their insurance that covers power wall charger.

I would JB Weld that and send it. I wonder if the cable can be replaced separate from the charger?

We have 2. One from 2020 and one from 2022 and have never had any issues (daily charger) This scares me a bit

Epoxy it and send it.

Yes you can. That's the point of a warranty.

“The cable is not left on the ground and hung when not in use” Are you really about to sit there and tell me that you have no idea how all of those scratches got there? “This is a protection fire hazard waiting to happen” uh no it’s not. All of the wires are still covered and nothing is actually exposed.

Or like... epoxy that fucker back together. Problem solved.

Tesla often denies claims at first. I would escalate this with them and also file a claim with NHTSA and CPSC and let them know you are going to take this route if they do not agree to fix it. Tell them to: 1. Re-open ticket and escalate to: • Tesla Energy support supervisor • request engineering review 2. Emphasize: • Garage-kept • Not left on ground • Normal residential use • Failure at strain relief (not mid-cable abrasion) 3. Use safety language: • exposed conductors • fire hazard • UL-listed equipment failure When framed as safety defect, Tesla sometimes replaces as goodwill. If you bought this on a credit card they sometimes have extended warranties

Buy another one? Thats kinda expensive isnt it?

Not a Tesla advocate and that handle has a lot of semi-deep scratches for something that is taken care of and not abused. I've been running my Univ Wall Connector in my garage for two years and I don't have any scratches on mine.

I throw my charger on the floor when not in use and it doesn't look as scratched and beat up as this. That cable looks like it's taken a lot of abuse

That thing looks beat.

Mines looks worse, charger outside. 4 years no issues

My thoughts too lol

Typical stress doesnt generally result in deep scratches on thick ass plastic, but who knows. Maybe a bear got hold of it while it was being babied and hung up nicely.

"Apple charge cables" has entered the chat. "Years" ha, 1 maybe. Unless you're very careful.

That's the thing about warranties, they're for the one off scenarios where an unexpected defect causes a fault. Op just stands no chance of proving the defect wasn't abuse.

Can you just stick the cable part back in the handle, then wrap it in a few layers of heat shrink electric tape? I've done that with a few cables that ended up looking like that and it worked great.

I mean if it really bothers him / her they can shove it back in and hit it with a heat gun and let the plastic expand back in

Looks like it was beat to hell… I’d decline this warranty claim all day

Looks like the plastic protective film is still on the face

It looks like the face of the charger still has the protective plastic film on it. If OP peels it off I bet it looks in a lot better shape

I have a cheap "Chargers4EVs" one I bought from Amazon that I've used for six years. I drove over the plug end twice. It's definitely scratched up but the cable strain relief is still intact. Trivia: Part of the acceptance criteria for J1772 connectors is a drive-over test.

Oh man I have the exact same issue and Tesla told me (within the first year) to pound sand. The wires aren’t exposed like yours and I’m now extra careful about handling it

I mean, that’s the literal point of a warranty lasting that long…

I recently tried epoxy on some rubber headphone cords but it did a poor job of adhering to the cable. I think the best bet would be to rough the area up with 80 grit so the epoxy has something to adhere to.

The EVSE (Electric Vehicle Supply Equipment) got all the internal sensor to detect all sort of fault. The most important is ground fault detection and abnormal leakage. The exact concept of those GFCI (Ground Fault Circuit Interrupter) found in bathroom. It monitor the current going in and current going out. If the sum is not the same it stop AC. Imagine it read 10Amp going in and 9Amp going out. Where is that 1A going? Mostly a human so it open the relay. That device from Tesla is made by Tesla and extremely well engineered compared to their OEM. All this explanation to tell you that the odds of been a fire hazard is zero. Oh and if I am not mistaken Tesla also added temperature sensor in the outlet going to wall near the prongs. Which is mostly there that heat can be generated due to many circumstances.

Maybe someone stepped on this person's cord close to the car while plugged in, and you've been lucky 🤷‍♂️ Do you have scuffs like these right where the insulation connects in the direction of pulling it off? Edit- I zoomed in further and it almost looks like there was some paint added right at the same location of the glare/reflection

As long as you don't use this wall connector outside there's nothing wrong with this it just seems like the outer jacket has come loose from the plug

If that's what it is that's making it look scratched up, I'd take that film off, give it a good wipe down to make it clean and shiny, and give it another go with some photos. Or simply pop it off the wall mount, bring the thing into a SC and have them take a look at it? I work with mil-spec cables (real ones used by the armed forces) and the strain relief can definitely separate on those exposing the wires and those cables are designed for abuse and harsh environments. In our lab environment, it's like a vacation for them, and we still have this problem crop up now and then.

0 responses from OP make this a very questionable story.

If you tear your seat cover, you don't get it covered under warranty. If you scratch your bumper, you don't get it covered under warranty. If you damage the handle and cable if your EVSE, you don't get it covered under warranty. "But OP said they didn't do it!" Prisons are full of innocent people too.

Based on that handle, you obviously don’t treat it with care.

Why? There’s no real strain relief on that spot, so it’s bound to happen sooner or later. Most likely sooner if it looks like OPs.

Find a way to seal it and make it weather proof, shouldn’t be that hard

duct tape fixes everything. even denied claims by tesla.

Get this: https://a.co/d/0cSuW3vV Cut about a 6 inch lenght of it and fit it over the plug centered on the pulled out connection. 3 inches on the plug, 3 on the cord. Hit it with a heat gun and it will be better than new. I've got a 10 year old outdoor wall connector that I fixed this way a while back.

I've had my charger since 2018 and it doesn't looked as beat up as yours. You do not take care of it.

Layer some heatshrink on it.

It's best to attach rubber with a similar compound. If you attach a soft rubber with something hard like superglue I've seen the glue contract and cause cracks in the rubber. Something like E6000 would likely create a more robust bond.

We ain't talking about apple, nor about phones. This is a thing for your car that's kept in your garage. It should be expected to last. And for the record, every single one of my pixel charging cables is still in pristine condition.

I wouldn't trust it anymore

Cables are also very strong and so are the connections and each cable has additional individual sheething. It’s likely not an issue at all unless water gets up in there and it isn’t sealed from the elements anymore (unsure from this photo alone)

My pixel cables also. I'm jokingly referencing the concept that any cable expected to be used daily should be well built for daily use. While historically apple cables are notoriously bad.

Ah, gotcha. Sarcasm doesn't internet very well haha, my bad

I'd bet it's been dropped a time or two, which while not ideal, should still be quite excusable.

You can buy the cables on eBay from people with broken units. It's a couple of wires to connect on the inside, that's the route I'd go.

The funny things is that Apple charges almost the same amount for a cable and charger now....

After owning 13 Jeeps, I find this hard to believe. I have a '95 in the garage that is held together with prayers and good wishes.

This shouldn't happen with normal use, even if its on the ground.

The main issue is you no longer have strain relief for the wires. You could probably fix that with duct tape, lol. Or you could look for a replacement cable - I’ve seen them (OEM) on eBay for $150-250. Make sure you get the right generation cable.

My Tesla Wall Connector is five years old and looks pristine compared to yours. I really doubt you’ve been as careful with it as you assert.

You can use some rubber sealant and some repair tape if you can't afford to replace or will use indoors, not ideal, but will hold. Also some industrial heat shrink after rubber sealant will make the connection durable and water resistant

I would just use some heat shrink tubing to fix it. You might have to install it from the lead end.

I had my 91 for 13 years before I sold it. Can't speak for all of them, just mine. Exterior was a different story.

Stick it back in and then stick it down with some Sugru? It creates a flexible rubber type glue and you can get it in black so if you shape it properly it’ll just look like strain relief

Just heat gun it afterwards, job done

It looks like the rubber has just come out. Can you not open it and repair it? And it is very likely damage caused by pulling.

What jeep interior?

Deff go with a flexible rubber adhesive. I would use a heat shrink over the joint as well.

I would just stick it back in as best you can and wrap the heck out of it with some black electrical tape. Just because those wires are exposed does not really mean a fire hazard, yea they are at more risk of getting damaged but that lack of that additional covering is not a fire hazard, possibly a shock hazard if they were to get damaged though.

Needs to be the flexible epoxy

I don't see the big deal here. Either repair it or wrap electrical tape

It’s the plastic film that is wrinkled, not scratched.

That’s just the outer sleeve. The wires inside are still covered in their own respective sleeves so there’s absolutely no risk of fire here.

You’re seeing plastic film that came with it a mistaking the wrinkles for scratches and being smug about it. Scratches have zero relation to tension anyhow. The defensive of this community for a clearly defective product is just toxic.

JB Weld for plastics would be better. Not runny, it'll be a paste putty you can also clamp it to adhere better. This is especially the case if theres silicone in the plastics as superglue wont work with siliconized plastics

Those aren’t scratches. Those are wrinkles on the protective plastic that came with the cable that they didn’t remove. You’re imagining bears this is stupid.

Dropping it on the floor by accident could cause a scratch. But definitely has zero relation to the tension failure of a cable. And those aren’t scratches, they’re wrinkles in the film that came with the packaging.

Thank you for the advice will do

Where are the marks in the sheath from the cable clamp that is supposed to hold the cable in place? That wasn't assembled correctly at the factory, unless it uses some kind of magic that's been newly invented to keep the cable in place.

Totally agree with you. And it’s not the protective film either. I’m not even saying it shouldn’t be covered under the warranty, but when someone claims that they take care of it and don’t abuse it, but yet post a photo that clearly shows it’s been beat to shit, it’s hard to trust anything you they say about it.

Love JB Weld. I had a old pair of World of Warcraft wireless headphones years ago that kept breaking where the cup met the frame or where it pulled out to make them bigger. Got them replaced like 2 or 3 times under warranty and then fixed them another 3 or 4 times with JB Weld.

>I do not pull on the cord to disconnect OK, but do you have kids? Kids pull on or dangle from everything.

It looks rather beat to shit for being taken care of and not left on the ground..

Well it's not a fire hazard. The out sheath, is a protective cover to prevent damage from things like running it over, but the inner wires are all insulated. Unless damage those, there's not an issue. That said, I agree with other comments, it does look a bit abused. If you're really paranoid about it, then use some electrical tape to cover it. My advice, don't pull on the cable, use the handle, don't expect Tesla to replace this when you cable and handle are in that kind of shape.

Electrical self fusing silicone tape.

Black tape is rated for 600v. We put it on power lines all the time, tap the shit out of it

This doesn’t even look like a cut in the rubber which makes me think that maybe it just pulled out. Has there been any kind of strain on the cable at any point in its life? And as other people said you could just throw some of that malleable epoxy on there to protect the cable.

Just put some flex seal on that shit 

There is heatshrink with glue at the inside. It will hold perfect.

Take care and no abuse? Look at the handle and say that one more time with a straight face

I don’t see any plastic film on that handle.

>The cable is not left on the ground and hung when not in use.  What caused it to get beat up like this exactly? Not calling you a liar but my cable is older, left on the ground, thrown around even - and it doesnt look as worn as yours.

Flex seal 🥴

The amount of people in here simping for Tesla on this post is crazy. This shouldn’t have been denied.