spelunky_hairdo
2024-06-03 10:08
I find the app a bit glitchy when you try to do more than one command in a row. If you are doing 2 functions, try to leave a gap of about 5 seconds in between the first and second function. If it starts glitching, restart app.
SexyDraenei
2024-06-03 11:23
reboot infotainment?
Psychlonuclear
2024-06-03 12:35
Maybe it doesn't like running the ac if you're charging with the granny charger?
shiny1s
2024-06-03 13:04
I have the same issue. My app just went online today (took 2.5 weeks). Lock works, light works, door status and tyre pressure works. The car tells me the range and % SOC. It will fail AC, seat heating and unlocking. Not too happy about that.
Striking_Channel9939
2024-06-03 20:58
yes, that's exactly the problem. BYD customer care were somewhat unhelpful (or maybe not) by saying they couldn't help and to take the car to a service centre.
Professional-Rise-84
2024-06-03 21:33
Also having the same issue with mine currently.
Presumably everyone got there seal from the batch that came mid May?
Striking_Channel9939
2024-06-04 08:35
yes, mine was mid-may delivery. it is a March manuf so thankfully works on tesla superchargers. But an app fix would be nice. Scheduled 5k service in Aug so will take up with them then.
Professional-Rise-84
2024-06-04 09:19
Update, I took mine for a 40m drive to work today. And thought I would give it a try again after about 7 hours and it’s now functioning correctly.
Not sure what caused the fix. Possibly a change in data speeds due to better reception? But I would only be guessing.
I’ll try is at home again tonight.
shiny1s
2024-06-04 23:19
It suddenly works now. The only things I did were reinstalling the app (didn't immediately fix), left a voicemail stating byd app issues (no return call).
Nos_4r2
2024-06-07 02:54
dont have it charging and see if it still fails.
Might not turn on the AC while charging because it will drain more than it will cahrge.
Striking_Channel9939
2024-06-07 08:40
thanks all. problem now solved. appeared to be a glitch which has been rectified.
Aus-gez
2024-06-12 04:19
I'm also having the exact issue as the OP, and my car was also recently delivered from the mid May batch.
Striking_Channel9939
2024-06-12 10:32
hang in there. might just be a temporary glitch. hopefully it will come good for you by itself after a week, as mine did.
Grouchy-Support-2608
2024-06-20 11:35
I have been having the same issues with my Seal (March 2024 build) that I picked up 2.5 weeks ago. It took 10 days for the data/app to activate. For the last 5 days I had the same failure warning. Today for some reason, through no action of myself, it all just started working. I hope all mothers have similar result.
Outside_Chip_2477
2024-07-04 20:40
I collected my seal performance last week March build , same issue I can see the status of everything but cannot lock or unlock the car or activate the ac just keeps failing
