Roadside assistance

As with any roadside assistance claim with any company, they typically tow to the closest location that can provide assistance (aka a new tire). Is there something else you’re expecting?

I understand how roadside assistance works in general. I was curious about how tesla handles it and if anyone had some experience with them.

It’s the same as all other roadside assistance programs.

I typically just find the nearest tow truck company on google nearby, and call them.

It's not really clear what the question is, but most roadside programs cover 50 miles. You can pay the difference.

Also why downvote an honest answer to a very stupid question?

Anyone been through this before.? So asking if some one had used it before for tire replacement/repair.

Do you really need to be coddled with a fluffy answer? I literally told you above what the process is like.

Also if you’re trying to get sympathy and advice on Reddit instead of on the phone trying to help your wife, we know everything we need to know about you. “Hey honey, I’m trying to get an answer on Reddit because I’ve never changed a tire before”

I just got a response from tesla and they are sending a tow truck. Thanks for the suggestion, it was going to be my next option if they couldnt help.

Derrrrrrrr

It's really sad for a community thats supposed to support each other and when they ask a question you just attack and not even attempt to provide an answer other than generalizations. Never asked for sympathy, just for other users history with them. We have had the car 2 days and new to tesla so I asked a simple question. Tesla has provided a solution now so your assistance is not needed or really never was. Eat that snickers now. I'm glad you are a 1% commenter. I guess you spend the most time hating on other people.

Yes. You can get towed up to 50 miles. That is my experience. It doesn't matter if it's for tire repair or other issue. This is pretty standard.

Has anyone been through a tow of a car before? Nope, never in the existence of cars has anyone on Reddit been through a tow before. "Only 50 miles is towable" means Tesla only covers 50 miles, you pay the difference after that. You should really look into AAA. It's like $100 a year and I get 1 free tow up to 250 miles.

We’re just tired of answering the same question over and over and over again just because you lack basic research skills and think that a flat tire is somehow different on a tesla than it is any other vehicle.

Thanks for that. Unfortunately I am about 80 miles away from the service center. But they told me via the app a few mins ago that the towing will be covered. Apparently She is in a area the mobile trucks dont cover for loaner tires.

Wasnt really asking about tow service, just tesla roadside assistance experience. yea my regular ins covers towing too, but being a new tesla, I was curious how good their roadside assistance was. Tesla is taking care of her and I am headed out in a min to go get her.

We gave you the correct answer right at the beginning but then you kept asking like you wanted some sort of special answer. Sorry, roadside assistance is roadside assistance, and Tesla has now confirmed that for you. Sorry that you didn’t like the truth and wanted pity from the start.

They will cover it, I live 89 miles from the service center and they covered it without an issue.

Good to know. Thanks so much

2hr wait is a pain, especially if she's stuck alone. Hope it got resolved nicely

I think OP got hurt by the framing of your answer, your tone was - "you should already be knowing this" A non-condescending response could've been: "They typically tow to the closest location that can provide assistance (aka a new tire). If it's beyond 50miles you pay for the extra miles"

Because it’s Reddit.

They literally responded with “I know how roadside assistance works.”

The problem with using Tesla roadside with a flat tire is they’ll only tow you to the nearest Tesla service center. Tesla won’t patch a tire, just replace it a higher parts and labor cost than a tire shop. If you use your insurance’s roadside or AAA you could get towed to a Discount/Americas Tire.

Thanks. I am with her now. Tow is still 1.5 hours away. Lol. No sleep tonight. Ha

They can hear the tone in your written message. Be sure to use smiley faces in the future.

2018 MS. They came to me with a repair truck supplied with new tires and a tire balancing machine inside. Swapped out my tire where I was. It was amazing service, really.

When I got a flat, they came with a new tire to replace my. Is that not an option?

No. Apparently we are in a location that is out of their mobile service area.

I mean the tow truck they sent came with a tire at 4am. Tesla mobile service was never needed. Obviously had to pay for the new tire. .... But I'm sure if that was an option, they would of offered.

No I talked to the driver and asked. All he does is tow. Just a contracted tow service. Not Tesla service.

Good you could make it there. Brownie points 😉