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ESA Frustration

2beast | 2026-02-25 21:55 | 5 views

Tried crossposting but it was removed. Copy/pasted from my original post in r/modely Hello fellow model Y community. Recently I was interested in subscribing to the extended service agreement so I made an appointment for the required inspection at a cost of $175. I did not know this until now but another requirement is for the vehicle to have below 62500 miles and I did meet this criteria at the time of scheduling the first inspection however it did not pass. I made the second appointment for this past Monday and it passed the inspection. Since Monday I couldn’t figure out why the option wasn’t showing in my upgrades section of the app so I made a call to Tesla customer support which is how I was made aware of the mileage requirement. The representative told me there was no way to sign up as I am now out of eligibility for the ESA and they are unable to apply it retroactively. I tried to escalate this but she said there was no one else to reach out to. Has anyone been in a similar situation or know of another way to escalate this even further? I understand exceeding the mileage (currently 63400) requirement but if I am already in the process of getting the inspection how can I be at fault for having to use my car for my day to day needs.

Comments (2)
gilbertesc 2026-02-26 06:15

Had a very similar scenario, they refunded the money I spent to pass the inspection but was unable to get the ESA due to being over miles (but was over miles to begin with) I had $1200 of suspension work refunded What was the reason you didn’t pass?

2beast 2026-02-26 21:58

It was because of a broken window switch, which was funny to me because the deductible for the warranty claim is $100 and the cost for replacing the switch from Tesla was $83. It wouldnt have even been worth it to file a claim over that. And I would’ve been within the mileage requirement if there was a sooner appointment but the only one that worked for me was 2 weeks after the first appointment. I suppose I can try calling the service center to see if they’d be able to offer a refund for the inspection cost.

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