Digital Key Issue: App Stuck On "Loading"

Significant_Quit_537 | 2026-01-10 08:14 | 23 views

Hi all, (Location: New Zealand) When I go into the app, and tap "Digital Key" (I've got an Oppo Find X8 Pro), I agree to the terms and conditions, tapping "Activate Now" - I then get stuck on a "Loading" screen. Has this happened to anyone else, and if it did, what were the steps you performed to successfully register a digital key? Thank you!

Comments (5)

2021Noob 2026-01-10 08:27

The steps are: 1. Search for previous posts: https://www.reddit.com/r/BYD/search/?q=Digital+key+Loading&cId=29d59a28-955b-48da-9c6f-7fd4d730bb03&iId=aaeb6b59-36db-47b5-9aae-47cb0bb34876 2. Follow information already given.

Significant_Quit_537 2026-01-10 09:21

1. I've already done that - I'm looking for information in terms of this situation, hence why I'm posting. 2. (Yeah, I get why you replied like this, no offence taken).

2021Noob 2026-01-11 08:14

Sweet, no offence intended, just see the same questions all the time 😉 Is your phone on the supported phone list for BYD NZ? This post mentions that only Pixel and Xiaomi phones support Google Wallet: https://www.reddit.com/r/BYD/comments/1f72dzp/digital_key_on_any_unsupported_android/ If your phone is on the supported list, this one had the dealer log a support case and they fixed it remotely for them 👌

Significant_Quit_537 2026-01-12 08:31

Mine is a Xiaomi phone, yes.

Significant_Quit_537 2026-01-12 08:33

Upon further investigation, I've seen that the "Digital Key" option in the "Locks" menu isn't present; if my device were incompatible, I'd expect it to be present, but greyed out, not missing altogether.

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