BYD Brisbane customer service

Seems to be a common theme with them. Servicing will be similar If North Lakes is an option going forward, use them. Though I probably should stop suggesting that, as mine is up for a service soon 😂

Similar situation here in Vic, however we are buying a SL7, initially we were told May but in a recent email exchange with the salesperson we were told June, we are now considering pulling out completely

If you think the Brisbane one is bad, don’t ever go to the GC one lol 🤣 they couldn’t tell the difference between an Atto and a Sealion 6

Been waiting 2 months since ordering a premium. Rang up yesterday asking eta, they said the salesman will ring me back, few hours later my deposit was returned without any communication 🤷‍♂️

Check your dm

Hit and miss with BYD Service. My Service Center in Ringwood (Vic) has been great (so far). Not sure how to feel about the Central Customer Service (when you send emails etc). Growing pains?? Who knows hey. Ringwood also told me that they have to fix a lot of issues when people sent their car to MyCar for servicing.

Here is my experience so far. Placed an order (VIC) for a Seal Premium via novated lease in March, was told an April/May delivery. I was allocated a car with a delivery date of the end of April. Long story short, faulty instrument screen, was told 7 days to replace. It’ll be a month this week, the car is still undelivered, NL company can’t help me any further although they are happy to charge me for a car I don’t have! BYD response is that they have a lot of cars to deliver, and their technician’s are really busy. The one positive for BYD is that they did organise a loan car so I’ve been driving a Sealion 6 around.

The BYD dealership in Ringwood is owned by a friend of BYDs chairman. Not part of Eagers. They are desperate for business so will say anything bad about anyone else providing BYD services.

That’s too much politics for me 😆. I will stay with how they treat me when I have an issue. If it’s good it’s good and if it’s bad it’s bad. But thanks for that info though. Keeps everyone informed.

Wait until they don’t patch your updates properly and you’re stuck in the middle of the country with no chargers to use because they fucked your car up… 6 months later and they’ve offered me 3 free services to compensate me lol

Same here in WA waiting on my performance. Shocking comms, different info from different people. Head office calls me back and says its on the June ship. Then the local dealer calls me same day and says its already in Perth and will be available in another couple of weeks. I really hope i don't get a lemon so I don't have to deal with them much!

Wow. Get on linked in and write to EV direct. They probs won't do anything but make it known their CS sucks

Only plus side to their disorganised service, is their inability to communicate with other areas. When I ordered the car I added the floor mats. They sent me an email before I got the car asking if I received the mats. I indicated clearly no and highlighted the car wasn't ready. Then I picked up the car a fortnight later, the mats where already put in the car, Happy days. But then a week later I got a follow up email asking if I got the floor mats AND boot liner. Thinking boot liner I dont recall ordering that, maybe I accidently ticked yes. Without checking thinking surely head office knows what I've ordered, I put no because I didn't received a boot liner. A few weeks later 2 sets of mats and a boot liner are delivered. I never even ordered the boot liner... and now I have extra mats.

Isn't servicing with MyCar?

BYD or MyCar. In this case I'm referring to BYD North Lakes

Unfortunately BYD in australia have demonstrated nothing but self interest in their own expansion. No support for customers who need parts for accidents or repairs...so sad it could be such a great mark

This is what i mean our 3 month old byd cant get a boot lid for someone running up our butt.....shocking

BYD is pulling the distribution from EV Direct and doing it in house, so I'm hoping that will improve parts availability. Hopefully they start giving the dealerships to someone more competent as well.

>BYD in australia EV Direct and Eagers.

Sunshine coast is worse they make you book weeks in advance for a test drive and only on specific days. But Max of 3 weeks ahead. Meaning there's often no way to test drive.... They are not the brightest

Update picking car up this week Friday the 13th not sure if that’s a good move.

Test