$3,000 is a bait and switch scam

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I was going to go to office of fair trading.

I'd make a complaint to the ACCC. If they are advertising an offer, and the offer is not attainable because there's no stock and it's based on when they deliver, then it's likely a breach of the ACL.

I agree. I was going to go to office of fair trading.

The promotional period has been ongoing for months. There will also be condition framed something like "While stocks last." If you want a seal with the cash back, get it during the period while stocks last. The car is popular, they want to clear the stock, they provide an incentive to clear that stock, customers queue to clear the stock, you are one of the last in the queue. Do you also blame your local grocery store when they have $2 off and sell out before you get there?

Fair trading is for if you want to negotiate an outcome. Which is a good avenue if you think you can get an outcome. ACCC is if you want to make a complaint and they might choose to take them to court to enforce compliance with the law.

I think the terms of the offer are fairly clear and as long as stock is available at some of their sites they shouldn't have to end the campaign. They should probably take down the signs in locations where it's not attainable though.

"Cashback is usually applied after delivery, not as a discount at purchase." That's one of their terms. It's a contract, if you don't agree to the terms of the contract you don't sign it.

But they have stock of other models. They’re pretty much wanting to clear older variants

If the OP is able to go to another dealership and get the deal, then it wouldn't be a breach of the ACL. Although the specific location likely should have a sign which says "$3K cash back offer no longer available from this location". I would imagine a company like BYD would use a centralised supply model, where the locations put in an order and it just goes into a central fulfillment list rather than a location specific supply. Which if that's the case, the deal wouldn't be available anywhere. It also would depend on what they are advertising the cashback on. If it's multiple models and they still have stock of the other models, then that also would be fine, but they should remove the models unavailable from the advertising, and also put up an in-store sign informing people.

So are they applying it to cars ordered before the promotion but delivered now? Seems like an odd promotion, but whatever.

I purchased a seal with no cashback on offer, by the time I got it, cashback was on offer, so I ended up with a new laptop thanks to BYD... Luck of the draw!

> Offer available on eligible new Shark 6, Sealion 6, Sealion 7, Seal and Atto 3 vehicles ordered between 1-31 January 2026 **and delivered by 28 February**. Notwithstanding they've extended it several times, there's a condition on when the vehicle is delivered and they're upfront about when that will likely be. [I received my $3,000 cashback just fine.](https://i.imgur.com/WJbMxJx.jpeg)

Shill

The offer is attainable, just apparently not on this model of car at this location. My local dealership has Seals in stock ready to go, and the offer applies to like half a dozen other models that are also in stock in various locations. It's also been going for a while and presumably all the listed models were in stock at the beginning of the deal period. Just because OP isn't able to get the deal at this point in time doesn't make it false advertising, it's not in breach of anything.

Local stores honour the sale of the offer and you can simply wait for it to arrive. Naturally things like supermarkets dont offer presales because thats just not how people shop in those places.

That sign would need some asterisks “for this model” “in this colour”. I feel OP’s frustration, but they are overreacting

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Yeah, we received a free 7kw wall charger with our car. This was the promo they were running at that time. 1 year ago this month. We just missed the $5k cash back that was running a month before.

The $3000 cash back is available on various BYD models, not just the one you want, so is saying it's a bait and switch fair? I get your shitty about it but the offer has been available for some time and I'm sure how some caveat about 'while stocks last'. The Seal is very popular, and supply is limited.

My local grocery store provides 'raincheck' when the item is out of stock.

Hmm. Picked up our Sealion7 at the end of November. The $3k together with our $1k deposit was in our bank account toot sweet. Couldn’t have asked for a smoother process. Sorry your experience wasn’t as good.

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Zero seal performances in stock. No i dont want an suv styled car.

‘Sneaky’ would have been to give those details after paying a deposit.

Your comment suggests there’s other models in stock that you don’t want, and now you’re complaining that you didn’t act when the cashback offer was out since November.

Why is there always someone just like you, so ready and eager to lick some boot?

How’s the charger working for you? We’re using the wall socket (1kw-ish…?) and it is working out petty well in conjunction with our PV panels.

BYD cars aren’t allocated to any dealership like traditional dealers. OP could grab a standard seal but they want a performance model, hence no stock deliverable by the cutoff date.

I agree, I won't be purchasing a byd until they change the terms. Nothing stopping them delaying the delivery of something supposedly in stock until after the incentive end date. The discount is operating in the reverse fashion to how it should.

We’ve been told, verbatim “it is what it is and because there is such a hype around BYD at the moment, we don’t need to accommodate nor negotiate”. Wild.

The latest reading online is telling me that the granny charger (2kw) is better for battery health because it recharges slower avoiding heat cycles. I use the 2kw charger when I can and the 7kw charger as needed. We have solar also with a battery bank being installed in March. I'll most likely have to adjust my charging behaviour when we have our battery wall.

Fine print is based on when you receive your new car

Clearly says "if purchased and delivered by 28th Feb"

Why is a roughly 6% discount even making people excited? If you cared about saving money you wouldn't be buying a brand new car in the first place.

mate, they sold out on your desired car, it’s not a scam

You not getting what you want does not a scam make. And those suggesting the ACCC clearly do not understand consumer law.

I'll remember shit like this when they do need customers though.

The original deal was meant to finish December 31st. It was just extended a few weeks ago. And it's super clear in all the advertising that it's purchased and delivered by a certain date.

I got my car at the start of December and then the email to apply for the $3k mid December. I haven’t got the cash back yet but hoping it will come through soon. It was via a novated lease so not sure if I used the correct order number.

You know, if I had to explain to someone the average redditor, it'd be posts like this... Salty, pissed off, obviously wrong, but still wants to rant and rave about it. I wonder if this dude would ever get outside to drive a car in the first place.

Should have cashback paid within a week. Did you fill in the form? All details are on the receipt. https://www.eagersauto.com.au/cashback/?a

The issue is they aren't just committing to saying you'll get the rebate or not. They're basically saying if it's delayed you won't rather than just saying you've missed out for sure. It's the dangling it as an incentive but not committing that's the issue. The grocery store doesn't leave the 50% off sticker up for the out of price item and let you buy it now on the condition that if it arrives after the sale ends you don't get the sale price. They'd just tell what if you can't get it now you can't get the sale price.

When you come across stuff like this it’s important to always spend a few minutes reporting it to the ACCC. They do take this kind of thing seriously, and even though they might not always be able to follow up on individual reports, they will most certainly pay attention if they get enough similar reports. As an example, I once reported a local used car yard that was doing dodgy tactics by getting people to sign purchase contracts “subject to finance approval” but not telling you the interest rates or weekly payments, so I stupidly signed it and then found out the weekly payment was like $130 over 7 years on a 17k loan. I told them that was absurd and backed out but then they tried to charge me $1k in cancellation costs, even though the law specifies they can only charge cancellation costs equivalent to their genuine losses (ie cost of removing the ad and relisting it) but in this case it was same day so there’s no way they had any genuine losses. Obviously went and reported this to ACCC and a lady from there called me back and said they’d had several similar complaints about this dealership and would follow up. From memory they ended up getting slapped with a massive fine and had to change the way they did business. Point is, *report report report* and if you can, post about your experience on forums and google reviews etc, to warn others and get attention, otherwise it will never change. (Oh and usually public shaming through google reviews is enough to get the brand to call you back and offer to honour the original deal in exchange for you removing your comment, which is a deal I’ve taken many times). BYD is a shitty Chinese company that obviously thinks they can get away with not following Australia laws and we can’t let that happen or it opens the floodgates to everyone else to do the same thing.

You can still get other models though, it like a poster saying 50% of veggies and the potato is out of stock. Such cry babies wow. Also you can ask the lead time upfront, that is literally the first question I ask when I’m interested in a vehicle

Sure, but when OP says he wants this car they should just say "nope, out of stock sorry" rather than "if you buy it and it restocks in time yes". They just need to commit either way- they can't condition it on something that'll happen after the sale is made. It sounds like they're saying OP could order and if it arrives before the right date they'll get it but if it's delayed for any reason then they won't. The issue is the uncertainty of them not just committing to a yes or no answer on their own promotion. I have no issue with them advertising the promotion if it's still running they just need to be giving customers and honest and definitive answer as to what will happen if they order.

A raincheck on cars could cost a company millions.

Nobody offers rainchecks on a $70k item, that's absurd.

If you're buying it anyway then 3k isn't an insubstantial amount to save and is an incentive to move forward your purchase. 6% on a huge purchase is still big savings.

I'm not the one comparing a car company/dealership with grocery store. I simply replied to the person who did.

This seems to contradict several Australian Consumer Laws.

Umm that's different. BYD are saying make the purchase now today, and we will give you a discount only if we deliver it to you within 3 months. They could purposely delay a delivery by a week to not give you the 3km. It's a weird offer.

Market disruption technique: offer discount then deny discount, pocket the profit

They’re not actually saying that. They are are responsible for delivery time, so they could delay the delivery so it’s outside of the window and you miss your cash back. I got a Sealion 7 in December and from order to delivery it took about 3 weeks so I got my $4000 cash back

There’s no while stocks last in the terms. Though ‘subject to availability’ is there and isn’t defined.

Even on sale/clearance items?

>oh and the cashback will likely have expired by then so you wont get it That's ok, you can just take $3k off the price instead :)

Good to know. I thought byd was in the bending-over-backwards phase to win lifetime customers. I guess not.

That’s annoying. Maybe just say “Look, as far as I’m concerned, I want the $3000 cashback. If you can’t do that, knock $3000 off the price. Either way, one of these has to happen or I’m walking”.

That’s exactly what I would expect the manager to say.

Dealers cant alter the price in any way. They place the order through the website like a customer. Well at least this one was like that.

I'm guessing the same laws apply as retail and if we could not supply something but were able to order it, as long as the customer paid for it, even a deposit they still got the discount/promotion. Car sales people are just as bad as real estate agents.

I feel a bit the same about my Atto 1. My head was on a swivel for a 20k new EV. Commitment formed. Eventually I decided only the premium is worth buying and it’s over 30K. Just reminds me of every asshole real estate agent underquoting the price range by 50k. I don’t love it but I am past thinking it’s special to one agency/manufacturer.

lol. Their arrogance won’t do them any favours in the long run. Toyota can afford arrogance.

Just walk.

Sounds pretty dodgy. If it’s the case of rebate on delivery I’d only consider it obtainable with cars in stock. In all likelihood they will extend the incentive. Hasn’t th shark 6 had a cash back incentive since launch?

I use raincheck exclusively for sale items, which are out of stock at the time because I don't want to pay full price next week.

They should remove it from the promotion if it’s not available for the promotion

Yeh, as far as incentives go it makes no sense as a consumer. Unless a no obligation refunded order deposit is all that is required.

Why not ring up the ACCC and have a chat with them rather than Reddit. At the very least they should be told about this situation and maybe they can nip it in the bud. To me if it's deceptive as it should be based on purchase time bit delivery time as that part of the equation is not in your control. It seems like a "them problem not a you problem". The ACCC will give you the best answer.

It is if promoting it for ‘orders’ but then carrying no obligation of delivery timelines.

My plan is contact fair trading. This post was for awareness. Others could find themselves in the same boat.

NO!!! Imagine making a warranty claim. Pull out. !!!!

Not when they’re selling like gang busters. Will be curious to see opinions of the car in two years.

They did this to me late at the end of 2024, so I bought a different car.

How much Solar? We are finding (in Summer though) that we are (granny) charging the car, filling the battery, running the house and still feeding excess into the grid.

That would be helpful to everyone. Perfect response.

10kw. We can feed the whole house, charge the car (2kw charger), run the pool pump and heater with around 0.5 to 1kw to spare. I'm yet to try the ducted AC as well with everything running to see how it sizes up. Night time is usually only 300-500watts from 10pm to 6am. I only have the car chargeing during solar hours.

In other words the promo is designed to clear existing inventory, not really targeting cars on order from China.

take it or leave it. don't be a sook.

lmfao shut up

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It is? Crap, do I have to send the $3K that came into my account during the week back then?

You know you could also get a rain check so you can get the special price when it’s back in stock.

There's a few in WA in stock.

It would be lovely if they could send me one! For others reading this, I'm 100% at the mercy of BYD, so its completely out of my control whether it will arrive in time. Thats the problem here, they can just delay orders to pocket $3,000 profit yet still get the benefit of the promotion getting customers through the door that might have taken more time to consider other options. Cost free marketing.

Just wait 6 months till the price drives off a cliff and save $15k. Screw the cashback

Which sounds like a reasonable take until you realise they haven't said I cant get it just that its likely i won't and there is no way to really know. So its a marketing offer that I won't know until its too late whether they will honour it. There is also a possible perverse incentive for BYD to delay cars and simply pocket an extra $3,000 and just claim cars aren't ready.

Which is all fine and good but the customer has no control over how long it takes to deliver and has no method of decerning that fact prior to going to the dealership. The offer is therefore not being made in good faith and is being used to get people to come in under that bad faith.

Not an argument here. When it ends isn't the problem, the problem is that whether a customer gets the deal is entirely in BYDs control and not the customers. The customer can't even know ahead of time if the $3,000 will be honoured. BYD has the perverse incentive to take people's money and simply delay deliveries. Even if a car is "in stock", there is nothing to stop them inventing delays and then saying "Oops. Sorry. Deadline missed"

The problem is that whether a customer gets the deal is entirely in BYDs control and not the customers. The customer can't even know ahead of time if the $3,000 will be honoured. BYD has the perverse incentive to take people's money and simply delay deliveries. Even if a car is "in stock", there is nothing to stop them inventing delays and then saying "Oops. Sorry. Deadline missed"

I love how you act all smug but completely miss the point. Disagreeing doesn't mean my point is invalid. The problem is that whether a customer gets the deal is entirely in BYDs control and not the customers. The customer can't even know ahead of time if the $3,000 will be honoured. BYD has the perverse incentive to take people's money and simply delay deliveries. Even if a car is "in stock", there is nothing to stop them inventing delays and then saying "Oops. Sorry. Deadline missed"

Have you checked out the Ford Ranger? If you don't want it before it arrives, tell them and get your $1,000 deposit back. You don't pay the full amount up front.

The ford rangers a huge suv or ute right? Im looking for a coupe

I don't know... I test drove one a Sealion at the dealership and they looked up the delivery date there and then. Then ordered through a novated lease and was told the delivery date before signing ..

They couldn't give me a date at all. All he could show me was a spreadsheet with all the cars out of stock.

You said in your post, "out of stock until march/april"

That was his guess yes. No firm date. I have no reason to suspect its earlier and they wouldn't do anything to honour the deal. So you go through that whole process and then get to the end thats when you find out the price has gone up 3k but only maybe.

From the offer website “with delivery by February 28th, 2026”. It’s there in the offer and they can’t anticipate different models being more popular than others when they started the campaign way back in November.

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If it was too popular, why extend it? Why is the delivery date restriction there as well as the purchase period? Its a pretty convenient lawyer style loophole to get the marketing benefit without the cost

You can't advertise an offer that you know can't actually be used. Hiding something in the contract doesn't make false advertising legal.

You contradicted yourself... Did the dealer elude to you possibly getting the cash back to get you to sign? No, they clearly stated you would not be eligible

It isn't a scam. You got in too slow. Offer's been out for months and plenty of new car owners got it while stock lasted. There's no loss from you. A scam would be if they made you buy a car lol

Because it’s across multiple models not just the Seal - and the Seal has 3 variants. Maybe the other 2 variants aren’t as popular, and also maybe the dealer was just being honest and managing your expectations rather than not telling you until after you had already paid for your car and taken delivery. I’ve seen a lot of vehicle promos, e.g. 2.9% interest rate on a Hilux - needed to be approved and delivered by a due date or your miss out - it’s very common. Unfortunate that you may miss out, but it’s not bait and switch. Bait and switch would be they advertise $3k cashback but it’s only on one specific vehicle in stock, or the $3k cashback was only if some other dealership controlled stipulation be met - eg only for deliveries on Sunday, but they are closed Sunday. What you are experiencing is missing out on the offer due to unfortunate timing and high demand on your specific model, not a conspiracy to get free marketing.

I see where ive confused you. Im simulatiously pointing out my specific situation but also realising how other potential customers could get screwed as well. Im annoyed because ive gone through the whole process, loved the vehicle and expected it costing 3k less. Its only right at the end where im told its unlikely ill get it and the likely date is march/april After thinking about it more, im very much bothered at the whole process. Even if you get a "delivery date" there is incentive for them to just delay delay delay and what is the customer going to do about it by then?

All these vehicles are continuously on sale all year round, you don’t really notice after a few months because you’re not in the market anymore. However they will be cheaper at the end of 2026 I’m certain, when they apply their (NVES) credits that has just been introduced this January. Vehicles under 140g/per kilometre get a 14k credit, which likely will end up to further discounting. So don’t be too eager to spend your money today.

Thats not how marketing works. I see an advert and i look to take up the offer. How long its been running is not relevant. They are making an offer, which i looked to take up. The offer being 'valid' is conditional on them, regardless of what i, as a customer, have control over. That perverse incentive is hostile to the consumer. The offer is still on their website, on the ordering page, for the seal even though they cannot deliver. If you ordered it online, nothing will tell you the delivery date through the ordering process. I only know because i was at the dealership and you ultimately still do the order through the webpage. Offering a lower price with no ability to fulfill is known as bait advertising. There is also laws around "misleading overall impression" which this could be argued as well. Lastly, from a customer perspective, even if they have lawyered their buttholes, its a really shitty practice especially when they refuse to make good on their offer when a customer is acting in good faith. Hostile consumer practices should not be championed.

You misunderstood the promotion. Noone's being hostile lol

Bait advertising is to advertise a product at a low price to entice customers if the business does not have reasonable stock available to meet anticipated demand. Your arguement that its over a range of products is a value one on the face of it. The switch part in your example isnt that different to reality. The delivery requirement is entirely in their control. The stock levels of the popular cars could be artificial, allowing to sell but delay and skip the payout. Or it could be used to push customers to buy the harder to move or expensive models. Either way, its a consumer hostile practice.

Thats nice to know. I hope i can make use of that. Still a shitty practice.

This seems nonsense. I could understand an offer that was based on bonus cashback that is triggered on the day of signing the deal but paid on delivery, however an offer based on condition of the delivery date itself that is entirely within the control of the company seems pretty wild. Just imagining those phone calls in late March “sorry for the delay … won’t be delivered for another two weeks…”.

"Consumer hostile practices" means something different to what you seem to think. Im saying the promotion is set up to confuse customers on purpose. BYD benefits from the marketing benefit but reduces their own cost by slipping in convenient outs so they can claim things are invalid outside of what the customer can control.

Yes! Its amazing to me how many people in the comments are essentially happy that the practise is consumer hostile and people are getting caught out.

Ok - look forward to hearing the outcome with fair trading.

It has a delivery cut off of Feb 28 2026 clearly articulated.

Maybe you shouldnt by a BYD, 3k cash back is nothing when you can buy a perfectly functional car for that price.

Just wait till the next sale, simple

Not a valid argument. For example, in a pyramid scheme, some people do get paid. That doesn't mean this isn't a consumer hostile practise.

Cost of EV only coming down. If you can, hold off until EOFY sales.

If I understand this correctly, you would have put in a $1000 deposit in which you could cancel at any time. Without question. So IF the $3000 cash back is finished before you get the car, then you have the right to cancel the order. The only issue is the you have wasted the time waiting. Please read your contracts carefully to double check. I don’t like the condition of this promotion either as it depends on when they can deliver it. Edit: I have a Sealion 7 and even though it’s not perfect. I do love driving it. Maybe it’s the EV thing where I don’t need to look at the petrol price or performance off the traffic lights compared to other ICE cars. I hope if you do get your car, you would love it too.

Quite a good you are raising. You don't sign a contract when you pay the $1000 and place the order. They take it as a "Purchase Offering". Inside the terms within is stated (after you agree and pay the $1000): "Any delivery date or time is provided as an estimate only. This is an order request only until such time as we are able to supply you with a vehicle. You will not be asked to sign a contract until your vehicle is in stock and available to purchase. Your deposit is fully refundable up until the purchase contract is signed by you and the Dealer." I'm guessing this makes up part of the legal loophole, expecting most people will be emotionally committed by the time the sort of "rug pull" comes around

I think you are talking about something else. Many people are getting their new BYD cars delivered and cashbacks paid to them. They weren't confused into buying anything more than what they wanted. They got their new cars for $3000 less because they were eligible for the promo, cars were in stock and delivered in time.

Isn't that how all cash backs work? People think it's a good deal, but most of us are too lazy to fill out the form and send it in, especially if it's a small amount.

Some people getting the cashback doesn't make it not scummy. Ive said a few times, this consumer hostile practice allows them to gain marketing benefit and reduce paying out the marketing cost.

100% poorly run on the customer facing side in Australia. I actually really wanted to a get shark but we got stuffed around so much, completely hopeless in Richmond and Brighton in Vic. ended up recently buying a 2nd hand Ford ranger for the same price, albeit not new or the level of features of the shark. Which now new, high tech brand car dealers like BYD and Tesla, where they are 'experience centres' and the role of the salesmen is diluted extremely and the local client facing staff are more product showcases than anything. You would think the staff wouldn't be this low quality with such a small remit in the BYD organization.

Not sure I see the problem. Why would anyone give a cash back on new 2026 plated orders? By definition, inventory is 2025 build. They’re offering $3000 on STOCK not new orders. What exactly were you expecting?

How you perceived the deal to be working isn't what I or other consumers might. The advert just says "Place an order by the end of January". As others have pointed out, it does additionally say in some adverts (and on the BYD website) about of the delivery date condition too. Advertising is designed to drive traffic to the store and convince people this is a better option than competitors. The sales experience is then designed to get people emotionally invested in the product (i.e. you have sold them on the product). The average consumer is not going to think of it in terms of your description. They are going to think "If i order now, i can save $3000". In quite a lot of cases people are going to be at that last sales step and find the rug pulled out from under them. They then have to either suffer the disappointment (after the emotional investment driven by the sales process) or simply eat the $3,000 price increase. Also as an issue, you could buy a vehicle that tell you will be delivered before the Feb 28th dead line. The perverse incentive is there for BYD to artificially delay cars last minute and pocket the money. They get the advertising benefit but skip out on some of the cost. Very shady.

If you’re so concerned about 3k you probably shouldn’t be buying a new car

It's not a shitty, Chinese company as you so nicely describe it. It's AP Eagers - an Australian company. May or may not be shitty but certainly Australian.

Because hostile consumer practices are super cool daddy.

So don't buy it, stand your ground

Had the same situ with the dolphin. 1.8% apr finance but the car must be delivered by end of Jan. When's the next delivery date? April of course...

Solid advice. I hope others can be warned about this.

Further stock might arrive in the promotional period, it might not. That's how international logistics work. They have been honest in saying there is a defined period in which he would have to take delivery for it to be honoured. It's up to him whether he wants to take the risk , no-one is holding a gun to his head. He could likely sign an order subjective to arrival during the promotional period if he wanted to.

You keep presenting it as if it's beyond BYDs control rather than entirely within their control. Again, not that hard for them to just commit one way or the other. Nobody is saying they have to commit to a yes. In no other industry have I seen a company say you can have a discount that depends on events AFTER you order rather than just basing it on the order time. Even for rebate eligibility it's usually orders by X date, claims by y date.

It’s just to clear existing stock. Would be better if they just heavily discounted in stock vehicles like the Japanese and euro brands do

It's false advertising, which is breaking the law. Bottom line.

It's extremely common, it's designed for revenue recognition during a certain period eg quarter, eofy, month-end. Manufacturing - discounts if slot is accepted and stock is dispatched by a certain date, construction - slab is poured or contract milestones are reached by a certain date, motorcycle, farm machinery, caravan companies do the same thing.

Why were you buying a BYD? Are you a CCP sympathiser?

Why are you browsing chinese car sub reddits, are you a ccp sympathiser?

about now they can just stop delivering until march 1... anyone who paid isn't getting cashback.

This post randomly popped up on my home feed, mate. Better off asking Reddit.

the law is that if the buyer fulfills their side of a purchase contract on the basis of expecting delivery by feb 28, then cashback must be paid. zthis is why the purchase has to be made in Jan... to provide plenty of time to deliver. they just wanted to be able to end the cashback offer if delivery times blow out .. what if there is a rush and delivery is 6 months away.. someone might say the advertising provided the contract of cashback.even when they bought it with contract saying delivery 6 months. .but no there's a determinable (something that can be determined from evidence) reason it ended ..... as for op...Well if the contract says "eta before march 1" ,then it should be paid cashback even if it is delivered later..but they will probably write a later ETA on contract...

Stick with Toyota - don’t buy Chinese made yet - the great walls are terrible

It literally says, purchased and delivered by a certain date. Some models are available, some aren't in that timeframe. OP is just ranting because the specific model and colour he wants isn't available in that timeframe.

It's even stupider than that for OP. You put down a deposit and don't sign the contract until you actually have a car assigned to you and are ready to finalise and actually pay for the car. Even up until you get the contract, you can say "No, sorry - don't want it" and get your entire deposit back. That's why OPs objections are just so stupid.

You don't make the purchase now. You put down a deposit. You haven't bought a car with the deposit, and you can get a full refund up until you've signed the contract - which only happens *after* a car has been assigned to you and you have the delivery dates.

If you think that, you really should read what the legislation that you seem to think it contradicts... You might learn something.

You only pay when a car gets assigned to you, including a delivery date. So, they should just not get paid for cars to randomly cut people off - at a point where you can change your mind and get your deposit back? What world do you people live in?

an "order" is a deposit. You haven't paid for the car yet.

Except they give you the exact dates for the deal, and all the information up front - including what the expected delivery dates are for the specific model you want. There's nothing hidden in the fine print here. You can change your mind all the way to the contract signing and get a full refund on your deposit.

So then cancel your order, because you won't have paid anything but the deposit, and you'll get a full refund of your deposit.

That'd explain the influx of completely uninformed opinions :D

They'll tell you that because you haven't signed a contract, OR bought the car until its ready for you, then you can cancel your order and get a refund of your deposit up until your return the signed contract. At that point, you'll settle the outstanding amount etc.. You haven't bought a car when you place the deposit.

... and all of this is exactly why your entire complaint is worthless. If you had read the terms before complaining, you would have realised this from the start.

How is it false advertising... It literally states in the terms, eligible. ELIGIBLE If incoming stock isn't eligible, it's over, if someone's ordered car falls over, and that car is ELIGIBLE it's going to get it, if someone is buying one of the other ELIGIBLE models, they'll get it, there isn't bait and switch, the easiest question to get disappointment out of the way eligible is asking if there is any ELIGIBLE stock left... it's a promotion that has been running for a while, if you're too slow to get an ELIGIBLE vehicle, boohoo, too slow so sad. Let alone it's almost the end of the month, and no doubt it's been popular, so ELIGIBLE stock has probably sold fast But yes, blame other people for ineptitude of the buyer

Complain about it…

CCP is paying $3k for your data haha

There’s a reason ADF personnel aren’t allowed to own them …

Typical CCP dogs

Fella, if you're going to have a winge, do it with your mates at a pub. If you really want to do something about it, report it to the ACCC and move on.

normal every big brand has deals the expire usually at the end of the month and need to be delivered by then.

Yeah its an absolute scam and should be illegal. $3000 is a a lot of money.

We were told by the Salesperson the T&C's were purchase by 31st Jan with a delivery no later than end of Feb to be eligible. Luckily the Sealion 7 is still in stock

More tangentially, overheard a family at breakfast explaining how they purchased a BYD over Tesla: “My wife preferred the BYD because it drives like a normal (sic) car. She didn’t like one pedal driving or the lack of physical controls.” Price difference was not mentioned, I imagine this is not an isolated observation. Do BYD dealers emphasise this in their sales spiel?

Most car companies are the same unfortunately. I've tried to buy an MG, and an Izuzu and both models I wanted at their sale price were not in stock and they said they won't honor the sale price for models ordered in.

BYD says it all.

Are you trying to buy a 2026 seal? Is the 2025 seal still in stock?

Chinese company is a scam. What a shock. Would not drive this car if you gave it to me for free. Absolute data harvest

How certain are you that byd have stock? 12 months ago there was a 2 month wait on everything.

ACCC routinely fines companies who do this sort of thing millions. Make a complaint to them. It wont get you your $3000, but it will be a consequense for BYD for their shitfuckery. Advertising a special offer when there's no way to redeem it is classic unlawful conduct.

Can you pay a deposit now or pay in full and be eligible for the cashback?

Its the 2025 model (MY2026 badge). The 2026 refresh hasn't come out yet.

I asked that question and the answer was no. Its entirely dependant on when the vehicle is delivered by BYD. So yes, its possible for BYD to artificially delay vehicles and pocket the savings.

That is still a negative for them. Unless that deposit comes back with interest added.

They can advertise an offer that has been so popular that now they are out of stock, though. OP is just pissy that they missed the boat.

Yeah feels like it probably warrants an ACCC complaint. Edit: eh maybe not, they say “ordered and delivered by x date” as the eligibility criteria.

They didn’t have stock 12 months ago and they don’t have stock now. I doubt they had stock when they started running this promotion.

I totally get where you're coming from. I recently signed up for a novated lease for a Sealion 7, expecting to pick this up from the dealership in a few days. I had the same reaction as you when told about the delivery date clause. The delivery date is out of my control and it doesn't feel right that I may not get the cashback on logistics issue on their end. If they had provided a set delivery date in the contract that would be best. Onus would have been on them if it was late, but that the cashback would have been valid based on that. After I paid my 1k deposit, they provided me with a contract that had N/A in the delivery date. I had to email back and forth with them for a week to put a date in, and to add a special clause that the cashback is valid as delivery date is within the promotional period. Also some dealerships have a free EV charger included as part of the cashback promotion as well. Dealership confirmed its an untethered 7kw wall charger, installation cost would be borne by me. Free charger is pretty cool, check with your dealer if you can get one. I also got them to provide free window tinting and rubber mats which worked out great. Hope it works out for you, let me know how it goes.

Ok. Then yeah, if you can't lock one in and get the cashback, that's a scam.

You can write to byd and they may still honour the cash back. Not your fault they can't supply the car by the time time to promo.ends

lol what? It is not Australian at all, never has never will be. *BYD (Build Your Dreams) is a major Chinese multinational manufacturing conglomerate, headquartered in Shenzhen, China.* *• Origin: Founded in China by Wang Chuanfu in 1995.* *• Business: Began with rechargeable batteries and expanded into automobiles, producing electric vehicles (EVs), plug-in hybrids (PHEVs), and components.* *• Global Presence: A massive player in the global EV market, often competing with and even surpassing Tesla in sales volume, thanks to its strong base in China.*

I don’t know about you but I’ll happily spend 10 minutes filling out a form and then post it off on my way to work if it means free money. Anything more than $20 is worth it to me. Let alone 3 grand

I mean, I went through the process, ordered and got what I ordered... Soooooo, they're selling vehicles just fine?

like he said deposit is an order mate research before you buy, have common knowledge of deals

It's legally defensible, but unethical. You could always ask them for written guarantee that you'll get the cashback.

Is it a scam if they’re upfront about this with you?

Whenever I’ve gone to my local Woolies or Coles and they’re out of stock of an item on special, they give me a docket to get it at the reduced price when it’s back in stock. If the promotion cannot be honored, all advertising should be removed.

If a store uses marketing to get you to come in, take you through the sales process and get you emotionally invested in the product and only at the final point of transaction tell you that you won't get the advertised offer. Yes. This is bait marketing.

All marketing is ‘bait’, they’re being transparent knowing your motivations so you don’t get burned.

They aren't even dealers anymore, all are employed by BYD, ours opened last last year and I went there a few weeks ago, no air con for the staff. When BYD doesn't seem to care about staff, I doubt they're concerned about their (potential) customers! The sales guy told me that the promo is designed to clear existing stock

Australian staff (and their rights) are probably more demanding than those in china

Look at a polestar

Bait Advertising has a specific definition. In this case its the loop hole that denies claim based on delivery date is the problem. The product is available to order but the promotion becomes unavailable artificially. Bait advertising is the practice of promoting prices, often ‘sale’ prices, on products that are: * not available, or * available only in very limited quantities. It is not misleading if the business is upfront and clear about the product being: * in short supply, or * on sale for a limited time. [https://www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims](https://www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims)

Went yesterday to order a Seal and was told that they have no stock in Shark Grey but have quite a few in white. I didn't want the colour and then the sales lady said we do have SL7 Shark Grey in stock which they can deliver in 2 weeks. So, I test drove the SL7, very impressed with it even though it was floaty as most reviews said. Placed the order and now awaiting the contract with VIN. I was told that if a VIN is allocated then guaranteed delivery in 2-3 weeks. Seal is a lovely car but something abt SL7 and the premium finish just won me over even though I hated SUVs.

I drove the seal performance. It was an excellent car and did win me over as a vehicle. I can put the shitty customer practices aside and acknowledge how much i loved the seal performance.

Welcome to the world of carsales, lowest of the low (maybe realestates are lower). Ford have done it, holden did it, toyota do it, they all try and scam/con/ hoodwink the average punter into a "bargain of a lifetime" because they work on sales commisions to earn a crust

Speak to Carolina in BYD Waverley, she was able to see stock levels with some manager login and was able to tell me when they can realistically deliver. She actually went above and beyond in my opinion.

I received my cashback without a drama.

Im definately happy someone has. The delivery date rule is still very hostile to the consumer.

The Australian agent is AP Eagers and they are the ones offering the cashback and the owners and operators of the dealership. Not BYD.

ok I understand. Yeah good point, that sucks they did that to you. Should have been transparent the moment you stepped on the lot and saved you the time and pain. Sorry I didn’t fully appreciate your perspective earlier.

I bet there are some dealerships that have stock you could use it for. Call around.

**Misleading or Deceptive Conduct** It includes conduct that is likely to mislead or deceive a person. Misleading conduct is conduct that leads a person into error. Deceptive conduct suggests intention to deceive, although intention is not relevant. The person misled or deceived does not need to prove loss or damage. Many many less egregious examples have been prosecuted successfully. The onus is on the entity conducting trade to ensure the offer is not mis-construed as per Australian Consumer Law \[Competition and Consumer Act 2010 (Cth) Schedule 2\] Section 18.

Mate the price is very transparent and on the website. It's the total opposite of what you said.

Thats what it is, a no obligations refundable deposit.

Just have the offer added to the contract if they say no then walk away not hard,there are no shortage of car yards.

If they won't take $3000 of the sale price, walk.

When our Tesla was on order the price dropped. They applied that discount to our order. Didn’t even need to ask. Automatic.

BYD don’t have dealers. It’s all the one company.

This thing has been coming for about 8 months longer than Australia had prices for it. If you heard of it yesterday of course, price is totally transparent.

Bought a Haval at 2024 end of year runout. $5,000 off. Did it in June just scraped in. Finance got held up so by that time it was early August. Salesman tells me sorry but there are no 2024 models left, you will have to take a 2025 model. Sorry? Hell yeah. No change in cost at all.

Thats pretty awesome! There are 2026 models coming but im hearing june/july. Something thats getting me to buy now is the increase in prices for anything tech. Im worried 2026 models will get a price bump and who knows what changes they have that i dont like. In my case the 2025 seal is exactly what i want. Batteries will always get better so thats the thing that will always feel bad when new models come out.

Yes also the reason i didnt go for a hybrid. Its new to the haval range so im not 100 percent on their battery quality. In a few years it will be improved so i can wait

Car dealership dodgy. Who would’ve ever guessed 😂😂😂

ACCC is your friend. It is completely illegal under Australian Consumer Law but unfortunately most car companies either ignore or pretend they don’t know ACL. ask to talk to the dealers ACL person and suggest to Them to make a like for like offer or you’ll take it to fair trading as an official complaint

Take bake the offer. Make the offer subject to cashback not expiring.

So they aren't taking orders? Haha take your pick from others. Don't they take sign on discount. I paid 1k and waited 2 years for a Ford. Now brought one during black Friday sale and got free servicing for 5 years.

Not according to all the retail legal experts in this sub. ACCC has fined companies for a lot less on misleading promotions.

They have no intention of following through. Essentially the promotion is expired. Unavailable. But they keep it up to mislead buyers. Not ineptitude. Misdirection. Illegal.

Tell them to F off and go and tell them your off to look at other cars if they can’t supply their price

If they make an offer the can’t deliver on the ACCC might like to know about it.

Accc.

I agree OP. This is BS, Geely applies the incentive in the contact. This is just crap from BYD. Screw luck of the draw, it should be clear.

Dont buy the car then?

It's cashback on purchase. He will be putting a deposit down now and paying the rest later. It's the same with the home battery rebate. I had to pay a deposit and wait nearly 6 months for the batteries to come in. If they had taken to long I would not of gotten the current rebate amount and instead would of fallen into a lower rebate

Cya! They know they stock… if they are offering a cash back it should be contract sign not delivery.

You sound like the kind of person who sees an offer from 2024 and call the provider to honor it in 2026 because it’s “the right thing to do” 😂 just don’t buy the car and come back when there’s another offer.

If they are out of stock they should stop promoting the cash back because they know they can’t fulfil it. It should be considered as misleading and deceptive conduct.

"Ok, no worries. So apply a 3k discount or no sale".

Sure for B2B and B2I - and almost never for B2C. This is a car purchase not a warehouse build etc.

Complain to the ACCC.

Ok take another 3k off the price then

Or i see an offer currently being offered and asked for it to be honoured? What a dumb take.

The rules are very clear and the salesperson is actually being honest and saving you the headache of finding out later on that you won’t get your Cashback. Generally speaking these incentives are put in place to sell cars that don’t need to be ordered in and are available in the showroom or lot. And before you make a comment, no I don’t work for BYD, I’m not into EVs and wouldn’t buy one. Your comment was just randomly suggested for some reason 🤣 Read the rules before embarrassing yourself online https://preview.redd.it/dw24ti2cjlfg1.jpeg?width=1125&format=pjpg&auto=webp&s=feb5f42394c5cd16f2e418a1aba1b4909a541543

try a different dealer

Firstly, you cant see stock levels before going. Your take completely ignores how it was marketed and how the sales process works. BYD knows what they are doing by getting people to visit them, take them through the test drive and get people emotionally invested before rug pulling them. Its not marketed as a run out sale. The delivery date clause is consumer hostile practise with a perverse insentive built in for them to also screw people over with artificial delays.

From what i can tell, all byd dealers share the same sales stock.

Go to another dealership and get the car you want. Move on

Ew, don’t buy a Chinese piece of crap. Buy an Australian car

just say no and walk away, expect a call back in a fees days with “we made it happen for you”

Sounds like false advertising, because they are doing the advertising while knowing they are out of stock.

No they cannot advertise an offer that they cannot fulfill. That's the law.

Care to read my other responses?

I recently ordered my Shark 6, the agent I purchased through made it a point to make sure I would get the cash back offer. I can't speak for your individual experience, but to me it was absolutely seamless and wasn't a bait and switch scam at all.

The seal, or just the specific seal you’re after? Who guaranteed stock availability?

Yes, all those Australian cars being made.

yeah but they also compete with each other don’t they? they do in australia. I remember when i purchased my kia gt one dealer had 36000 i knew a guy at another dealer he said to go to him they would do it for 31000 so i told the 1st dealer they went to 31000

Toyota, Holden, ford. I’m assuming you own a BYD. Enjoy that piece of shit mate

Ahh, thanks for letting me know that you have no clue about Aus having no vehicle manufacturing plants.

Ahh. It’s funny to see that BYD owners apparently can’t read or interpret basic English either! Did I say they were still manufacturing in Australia? I said “buy an Australian car” geez, BYD owners aren’t that bright 😂

If someone is buying new, they aren't buying a 9 year old Aussie made vehicle.

First of all, did the OP say he wants to specifically buy a brand new car? No! He is looking to purchase a car. Second of all, with that thinking, every single vehicle should be in the tip a year after they’re purchased because they are no longer “new”. Don’t be jealous that you decided to buy the cheapest vehicle you could possibly buy, because you couldn’t afford any other “new” car so you decided to take out a loan and buy a BYD! Enjoy being “unique” and hope that it lasts a few more years😂

The best part of all this is my drive cars are a BF and FG falcon, but stay mad mate.

Haha, you ignored the actual part of my last message because you knew you got humbled 😂. Anyway your ford will end up at pick a part within a matter of years

And what part was that, the part where you assume something and base everything on an incorrect assumption. My falcons will end up at a pick apart within a matter of years, wait are Aussie made vehicles good or not... you can't seem to make up your mind.

Nope, if contract is signed today including the cash back as a clause they they would still be obligated to honor it.

The clause will state based on delivery…

OP literally tells him that model want be in until March/April and he won’t get it in time. They were upfront and didnt dangle it

BYD use shared inventory across all dealerships. That means its out everywhere.

Have you received your shark yet? Do you have a set delivery date?

All seal performances were out of stock.

To be honest, the sales person wasn't like any car sales person i've ever met. They were not hungry and it was more like walking into a retail store than a dealership. It honestly felt like he didn't really care either way and had no power. Ordering the car was done via BYDs website, no different to what i could do at home. Checking stock was the only thing he could do that I couldn't. He couldn't negotiate on price. He couldn't offer anything and he was powerless to do anything about the cash back. Yes this is in Australia.

oh ok, I just thought maybe if you mentioned it to another dealer they might confirm they can do the cash back and you could seal the deal with them. allgood

I wish it would work like that! Seems really like BYD holds all the cards and the dealerships have almost no power. I wonder if thats a sign of where things will go in future with other car companies too.

Plan on getting one at some point in the future but will just hold off until offer is a guarantee... if another company has a comparable car and price with an offer so be it, I'll go for that. I'm not going to be a loyalist.

Next 2 weeks or so I'm looking at.

I really hope you get it. I really hope they don't invent a delay and screw you out of it last minute. If they do, i'd be really curious to hear what the agent can do for you to make good on it or whether they will just shrug and say "sorry out of my hands"

I'll cross that bridge if it comes to it, like I said in my original comment, the agent I went through was honestly fantastic and made the process super simple, I'm pretty business savvy so if I feel like I'm being messed around, I know the correct channels to go through to get results.

chinese shills always got the worst attitude. i’m sorry you bought a piece of plastic with a high-res LED 😹

This is actually illegal. Several companies have got in trouble for deals that are not available when you go in store. Are they still advertising it ?

yes

Then take a screenshot , email them and make them honour it.

The loophole of the delivery date is what they are using to deny it. The lack of stock levels shown on the website prevents potential customers from knowing ahead of time they won't get anything. Its so customer hostile.

It doesnt work that way, consumer protections are in place that dont allow these loopholes. This actually fits into 2 catagories which have precedents. Cash back offerers with hidden offer expiries and also advertising discounts not available when presenting in store. There is no reason to continue to advertise the offer when stock is unavailable till after offer expires. ACCC can investigate and also consumer csn take up with xcat in their state for their own remedy.

I feel it shouldnt work this way either. I believe it to be bait advertising. I do want to report it to the ACCC when business times open back up.

They should have an online form. BUT ... What i feel is that this might actually be a dealer sales commission thing. these offers often mean the salesman take a commission hit because it brings in the traffic rather than organis sales. I suspect if you call and ask for a manager the offer might just materialise " just for you" Reportable either way. Be forceful " you advertised the offer make it happen and Ill sign today "

Considering they didnt advise an actual end date /promotion date, id put that down as a classic case of false advertising. The fact that they say " oh it will probably end then" just goes to show its a fake/ gimmick to get people in Typical dealerships and their tactics, and head office is just as bad. If you have a bad experience at a dealership, head office doesn't give a shit and they say to take it up with the dealership manager because the deslerships are run independently owned,  even though certain employees are ruining the brands name by offering horrible service? Lol And this was from Hyundai, i expected better from them.

They declare before signing that there isn’t stock?? I doubt it. The good news is, whilst they may get away with that in Asian countries, Consumer Protection laws will fine them in Australia.

I dunno. There was a crap load of them parked and sitting in Jamberoo parking lot during winter. It was all in the news

Don't even bother with them. Try to get a recording of the sales guy saying what he said. Then report them to fair trading for false advertising/scamming. If you don't, they will just continue doing it. And who knows, they might TACO and say that they will write it into the contract. But, think about it like this. If this is how you they treat you before the sale, what will it be like afterwards? And, you get what you pay for... if you pay shit low price, what are you likely getting in quality (especially given the scammy offer to begin with)?

I feel like understanding this is the kind of customer service that this brand offers BEFORE purchasing is a blessing.. you don't want a high ticket item from a company that tricks its consumers. You need long term customer care

Big Chinese shitter Ute. These cars are like disposable cameras. Can’t wait to see em on the used car market 👀

The seal is a coupe sedan.

Yeah, but what about other models. It’s likely the model op is looking at is no longer available on their offer, they aren’t going to update all the advertising for 1 model. That’s why they have t’s&c’s

Ordered ours mid November, we knew about the cash rebate offer but it’s not a contributing factor. Only received the VIN number late last week. Probably zero chance of arriving before 31st

Glad we didnt get sucked into that cash back, nearly did. Bought a Tesla instead.

Do you know if they have stock of other models?

You might be lucky as the 28th of feb is the delivery date cut off. I really hope you get it.

Byd is a chinese car, i wouldnt buy one on principal Weve already lost domestic manufacturing of our own cars. Why would i buy a byd

I answered the Q in your last sentence at "went to a BYD dealership"

Can't blame the Chinese for that lol, blame the governments and corporations in the 1980's that wrote and voted on the free trade agreements that sent manufacturing offshore so the big companies could get their goods made alot cheaper. All the Chinese did was have a large population willing to work for less pay than westerners.

Might be time to get a Zeekr…ZEEKR 7X 🤣

Just discount the seal by a further $3000. Take them back to hold back.. "Source" I ran a Nissan Franchise

Thats been a standard industry thing for decades.. Old stock, last years plated etc etc NOTHING wrong here.. OP just missed out and will need to negotiate and better deal. If they cant supply the cars then profit will go to being a number on the board

You SIGN the contract when you leave the deposit. YOU BUY THE CAR THEN. They wont order a car for you unless you have bought it. Please stop talking rubbish and confusing people. I ran a car franchise..

Those Chinese things will still beat my VY Wagon to the wreckers, and they are really helping to keep the price of ULP down for me. :D

Good for you. You've never ordered a BYD. It's the same as buying on the web site. You put $1000 fully refundable down, and the rest is sorted when your car is assigned to you and you have an actual contract. You do not need to sign anything to put the $1000 order in.

buying a new car is THE SAME IN ANY FRANCHISE. You talk shit like most people that walk into a car dealership and act like they know shit.. YOU DONT so sit down and be quiet. Stop giving bad advice.. Like every customer like you we make the most out of you and your ego. Trust me 'WOOD DUCK'

Dont fret the cheque will follow. If its been a good sale it can take up to a cple of months.. You WILL get it normally before your first service at 1000km

Byd are trash. Check the company history for factory fires in 2021 2022 2024 2025 inside of china

Fair enough. The tax on importing cars needs to be removed because their is no local market to protect as well. I also am an odd person. Where i buy classics for dailys and i wouldnt buy anything made in the past 20 years. Either because anything good costs $100k over what it should and anything affordable goes in the bin in 2 years. Classics are more fun and do the same job Plus you wont lose money on them like a modern car.

It’s probably not a scam since they told you before you purchased that they wouldn’t be able to fulfil the promo offer. That doesn’t mean it’s not incredibly annoying, though. If you feel it’s false or misleading advertising, report it to ACCC if you haven’t already.

Cool story bro. I went into the BYD Dealership, and they stepped me through the web site to place my order. Of course, you have never done this, nor been through the BYD process, so you don't know how wrong you are. EDIT: And good job showing the calibre of person you are that the moderation decides to nuke your comment. Given your account is only 2 days old, what did your previous account get banned for?

Its a cancer mobile anyway, EMR will slowly poison your body

Are you for real? You are around EMR every day. Light from the sun is EMR. Radio waves are EMR. Saying EMR generically will poison your body is just nutter shit.

Welcome to every sales thing ever... Especially car sales. There's a reason the "Used Car Salesman" Stereotype exists.

For those who ordered a BYD Atto 3 recently, when did you order, and when did/will you get delivery? Thanks.

I had some cash transferred from BYD but it was less than half of the $3k. Not sure if I should be happy or annoyed.

Thats weird. I would follow up with the Sales Manager of the dealership you bought it from. They will sort that out real quick. If no Joy go the Dealer Principle but it wont get there. Corporate offers are golden unless the whole company is in the shit.

You will need more than 3k for the depreciation it will have compared to a normal car

Yeah. I put a deposit on a Shark 6 today, and picking it up tomorrow or friday. Yes there was a colour I would have preferred but it wasnt in stocks til March/April. Im fine with the one they did have in stock.

Report them to the ACCC it’s false advertising. They are promoting something while no stock available. Personally I wouldn’t buy a Chinese made car. I have family in the military & none are allowed to own Chinese made cars or connect their phones to them. That alone gave me red flag vibes.

I measured in friends BYD when they floored the pedal with my Narda ELT-400 and it showed over 80 µT which is fucking scary high. The EMR that we get from sun comes from the nature and has been around for millions of years. BYD shark and other shitboxes have been on the market for 5 fucking minutes. Not expecting much from a car that has been built with slave labour.

Absolute nonsense. There is no difference in EMR based on whether its natural or artificial. Its all about frequency. Electronics we use are all low frequency. Its only the high frequency stuff you gotta worry about. Not liking chineses cars is fine, but dont come in here drooling anti-science bullshit.

Whatever helps you sleep better. Keep driving your slave mobile

Nice! Which dealership was this? I got them to add the mats and charger but no tinting. The car I want is also not in stock so missing out on the 3k cashback. I am thinking to just wait few more months of their end of FY sale.

I tried to order one today, they said there is noone in stock and even if I paid the $1000 deposit, the car I want will not be delivered before the cut off date to be eligible for cashback. The guy at the dealership was upfront about it and didn't take the order. Edit - I do agree with OP though, it is a pretty crap offer for the consumer, they should honour the 3000 cashback if ordered by x date without their stupid must be delivered by y date which is in their control.

I'll send you a PM.

tbh, the level of customer service you’re receiving pre-sales is still a lot better than you’ll receive post-sales.  i’m talking from experience.

Whats your story?

log book service carried out at an “official” BYD Service Centre, car returned with a firmware bug related to headlight system. not a huge problem, bugs happen, car still drivable. but needs to be rectified none the less.  long story short, 2 weeks of bouncing back and forth with BYD customer care and another week with BYD service, literally just to make a warranty booking, which was another 4 weeks from that. currently pending - actual fix possibly a further weeks to months away.   basically, the BYD brand and logo in Australia is made up of many different agencies and 3rd parties, all sticky taped together.  service centres get paid a rebate from BYD for approved warranty works - but unless the job is obvious, service teams are reluctant to want to deal with it, because it means they need to spend time upfront to seek approval from BYD Aus then BYD China, before the rebate filters back down the chain, assuming it’s approved.  understandably nothing’s perfect and that’s why warranty exists, but the lack of process and backend workflows has been a real eye opener, something i certainly underestimated as a buyer.

That sounds horrific!

is what it is i guess, and a big part of why it was 20k cheaper than equivalent Model 3, whereby everything from customer service, servicing, warranty and even repairs, is all done directly with Tesla, no “middleman” or 3rd party agencies.  that level of customer support is inevitable to add a chunk to the sell price.