Poor post sales experience

Waste-Pirate9792 | 2025-09-06 03:43 | 20 views

I took delivery of my new Sealion 6 on 25 Aug 2025, I was surprised by the lack luster handover experience I received from the salesman, felt like he just wanted to get me out of there and this was just the start of by bad experience. I traded in a vehicle that had a higher value than the purchase price of the new car so was due a refund of the difference, I provided all of the bank account information that the dealer asked for and was assured it would be processed the next day. I allowed the 2-3 business days for the transfer to show up in my account and it did not so contacted the dealer and they needed a statement and not just the screenshot from the banking APP, so if I had not followed up I would still be waiting. I was told by the salesperson that the internal SIM would be activated in 72 hour and this was backed up by the email I received the next morning welcoming me to the BYD Family... After a week I sent of an email to the "customer care" team to enquire only to get a response there has been a technical issue with the activation and the tech team 'should' be contacting me once it was resolved. I got sick of waiting so sent another email this morning to follow up and to advise if this was not resolved urgently I would be seeking resolution via statutory authorities. I went for a drive to pick up some groceries and all of a sudden there are notifications coming through about updates and now the internal navigation app is finally working! I would like to know if others have had a similar experience to this or if I was just "lucky".

Comments (10)

bearly_woke 2025-09-06 04:18

I picked up a BYD on Monday. Our salesperson couldn’t make it so somebody else had to do handover. He seemed kind of inexperienced but very helpful and answered all our questions. Trade in came through three days later. I think we are waiting on the sim to activate but they told us it can take up to a week lately. I think they’re going through a bit of growing pains moving away from EV direct, but otherwise had a great experience.

warkolm 2025-09-06 04:50

yeah pretty typical unfortunately, and it's been like this for years

auvent 2025-09-06 05:19

This is part of the reason why BYD are directly taking over. I'm on the sealuon 7 Facebook group and long sim activation time frames have been a common issue, apparently it's getting better now.

KeyAd8166 2025-09-06 05:55

I picked up my Sealion 7 two months ago. Hand over and sales team were wonderful but the SIM activation took weeks. Apparently I was stuck in the Telstra-related legal issues of BYD taking over. They were apologetic but it got resolved when I got pissed off by having incomplete product for nearly a month. Unsure if it was my email or maybe it was time to get it resolved. Followed with multiple satisfaction and follow up calls. Overall my experience was really good with a hiccup.

gyngford 2025-09-06 11:34

Picking my Sealion 7 up hopefully this week, or worst case the next. Hoping it will be a better experience then OP. Hoping for a positive experience.

BYDREAMAU 2025-09-08 01:38

Yeah, post-sales used to be handled by EVDirect, but now BYD is slowly taking it over themselves. I guess that’s why some of us are running into these teething issues. Your story definitely doesn’t sound like a one-off

WildDog3820 2025-09-08 22:52

I ordered an Atto 3 on the weekend and so far have had a few follow-up welcoming phone calls that quite impressed me - although one was to tip me off about their insurance offer When the time comes I’ll need to collect car from a different location than where I test drove and made the purchase - so I wouldn’t expect to see the salesperson again Right now I’m hopeful of a smooth process - fingers crossed anyway

throwmethedamnstick 2025-09-10 22:50

That sucks to hear man. My phone app hasn’t been activated yet either (only got the car yesterday) but my experience with the dealer was great! Sat around and had some good chats with them. They showed me through the entire cars settings and gave me a few tips (the 3 finger swipe for example). Really good experience overall.

Wonderful-Fig1541 2025-09-15 07:15

call the dealer every day.

Krapmeister 2025-09-21 08:53

I've had the same issue with the activation of my Attorney 3. I'm 10 days post delivery customer support (via phone) told me the same thing "undefined technical issue" and there's a backlog of vehicles to be activated "try again in a few weeks" I've also emailed so hope I will get a more concrete answer in writing.

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