Does the standard sales experience when purchasing a BYD involve a lot of very apologetic phone calls but no real answers. It seems way harder to buy a car than it needs to be. Cash buyer, car paid and in stock.
If you buy through EVDirect this is the experience. Some other dealers are starting to pop up. My advice would be to avoid EVDirect if you can because the buying experience is representative of their aftersales support.
I thought BYD is taking over from EV direct?
Bought a Shark from an EVDirect dealer, was flawless.
What calls? Place order online, they call to confirm, send contract, sign, sort finance, pay, collect. Only one call
Might be worth contacting BYD Australia customer support directly with your VIN to get a clear timeline. When I picked up mine, following up regularly with the dealer helped speed things up a bit.
That depends on the dealer. There are two near me - one is great and the other sucks badly.
Weird. I couldn't have found it easier (or anyone I know). I went online, clicked a few buttons and they called me a few days later to say it was there.
Better follow up with sales every second days
I recently purchased a new Sealion 6 from the new dealership in Wangara (WA) and was told by the salesman that even though it was in stock with them that they had to wait for BYD Australia to assign that vehicle to my order and that it could take 2-3 weeks for that to happen. I was delighted to get a call just 11 days after the order was placed to advise the car had been allocated and that I could pick it up in a couple of days. Now I have had the car for a week and have experienced the worst of the customer service from EV Direct, my trade in was valued at more than the price of the new car and was due a refund. I supplied the information to confirm the account I wanted the funds to be deposited into as requested by the sales agent and was told they would arrange for the transfer the next morning (I picked up the car at 4.30pm leaving the dealership @ 5.00pm) 3 days later I followed up on the transfer only to be told they needed to see a statement as the screenshot did not include my name, funny how they owed me money but did not spot an error until I followed up on it! Now reading back on the "Welcome to the BYD Family!" email I received the day after picking up the car I noticed on there they quoted 72 hours for the activation of the SIM card so I can utilise all of the functions of the vehicle and the APP. It is now 7 days since I picked up the car and it is still not activated, I have sent an email off to customer "care" about this so I am awaiting their reply.... Has anyone else experienced this?
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