Mobile phone app unavailable

Hi. I've had my dolphin since 1st November and still haven't received confirmation about the app. I've chased several times and all I've received from the dealer is byd are having issues registering the car ... But I spoke to someone who has an atto through octopus energy and his worked within 5 days. Getting very frustrating. Regarding Mark you could always send him a DM on LinkedIn? Autos & Vehicles

Hi Peter. Thank you for your response. The garage I got the car from said there are a few people in our position, good to hear from yourself to confirm this. I am about to email Mark Blundell and I will let you know if I get anywhere.

What you guys need to do is contact byd direct Tell them having problems with starting the app You need to do the following: Step 1: contact byd on the uk number on +44 2033072546 And tell them your issue with the app Step2: they will then ask you a few questions your email address, VIN number which is located on dirivers side or passengers side front window and phone number also! Step 3; they will ask where you got the vehicle from as the dealership should be sending all information of your vechicle including your contact details so you can start using the app but some may of not been trained as I’ve rang my dealership so many times and then after that didn’t know what to do or say or how to resolve it ! Step 4: check back the next day on your app and you should be all set to go maybe it would be resolved within a few hours as they are very quick at dealing with responses so maybe sooner rather than later due to their quick response ! check 3 hours later and see if you can start the process with the app! Once you it accepts the first stage on the app of registering then you should be able to follow steps below! Step 4. Goto your vehicle go to settings and then click on your app and start the process. Step 5: register put in your details and then receive email with code and then follow next steps: Step 6: go to setting in your vehicle and go to qr code then scan it Step 7: all ready to go welcome to @byd Hope this helps thank you everyone please rate my response !

Cheers for this. I have spoken to my dealership and BYD. The qr code has expired and the only way to add manually would be a factory reset but I'm not keen on that ATM.

Byd are looking into the issues...

Update………….. on App………. In regards to the app for BYD in uk As I mentioned before my previous comments please do as I mentioned Once this is completed most of the times they ask you to go to vehicle settings and go to link device remote however this is not possible on some vehicles So ring customer service on the number I provided and let them know Give it about 5 days and then come back to the app now it’s working for me in the uk So I appreciate the help BYD appreciated and love the car no negative comments so far happy days ! Thank you amazing vehicle

Yeah I called them again and are on the case. I'm absolutely loving my dolphin

All now set up But..it won't change from km to miles

My app and Spotify wasn’t working. I went in to see the dealer at BYD Stratstone in Birmingham and they sorted it within a couple of hours. I think it needs BYD to turn the cars wifi on. Autos & Vehicles