Unable to connect BYD Atto 3 to BYD App – vehicle already linked to another account

Hello everyone, I’m having an issue connecting my BYD Atto 3 (2024) to the BYD App. When I turn on the car and scan the QR code shown on the screen, the app displays a message saying that the vehicle is already associated with another BYD account. From what I understand, the vehicle is still linked to a previous owner or dealer account in the country of origin, and it needs to be unbound/unlinked via BYD Europe using the VIN. Has anyone experienced the same issue with an imported BYD? What is the best way to get the vehicle account unbound so I can pair it with my own BYD App? Any help or guidance would be greatly appreciated. Thank you!